FAQ
#Frequently Asked Questions
How long does it take for home delivery?
Delivery times vary depending on your location and chosen shipping method. Most orders shipped with DHL Express will arrive within 1 week, while orders shipped with other couriers may take up to 2 weeks. You can choose your preferred shipping method at checkout for an estimated delivery timeframe.
What courier do you use for deliveries?
For most orders, we prioritize speed and reliability, so we use DHL Express as our primary courier. This ensures your delicious spices arrive quickly and safely. But we understand that sometimes your needs might be different. That’s why we also offer custom courier services for situations like specific time windows, budget considerations, or special delivery instructions. Simply contact our friendly team at contactus@unitedspicefruit.com, and we’ll be happy to discuss your preferred delivery options.
I haven’t received a dispatch email/email confirmation?
1. Sometimes confirmation emails can sneak into your spam folder, so give it a quick peek to see if it’s hiding there. 2. Ensure, you entered the correct email address at checkout. If you made a typo, unfortunately, the confirmation email wouldn’t have reached you. 3. Head over to our Order Status page and enter your order number to see the most up-to-date information on your order, including dispatch details. 4. If you’ve checked all the above and still haven’t received your confirmation email, don’t hesitate to reach out to us through our Contact Us page or contactus@unitedspicefruit.com. We’re happy to help track down your order and assure you that your spices are on their way!
Can I collect from a local store?
As we’re a passionate team currently focused on bringing the vibrant world of Indian spices right to your doorsteps, we don’t have a physical store for local pickups just yet. We’re dedicated to providing a smooth and convenient online shopping experience, ensuring your favorite spices reach you safely and quickly. However, we’re constantly growing and learning, and exploring expanding in the future is definitely on our roadmap! So stay tuned, and in the meantime, enjoy browsing our curated spice collections and experimenting with the magic of Indian flavors in your own kitchen! We’re always happy to answer any questions about our spices or online ordering process, so don’t hesitate to reach out!
Do you deliver on Weekend?
Our standard delivery options take place on weekdays, Monday through Friday. For urgent needs, expedited services might be available depending on your location. Please contact us for more details.
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